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CUSTOMER SERVICE
POLICIES
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Now In: Frequently Asked Questions
About our Categories
Why are some products found in more than 1 category?
Since we have different suppliers some products show up in a different category. Like binoculars, we have a category named Binoculars however you will also find binoculars in Photo/Video. To find all the GMRS\FRS radios you have to look in the two way radios category and the GMRS\FRS category. You can run a search for binoculars which should pull up all the binoculars no matter what category they are in. We are working on our categories so all products show up in there own category. However with several suppliers this is going to take some time so please bear with us. Thank You.
Automatic Knives
What are the requirements, if any, for purchasing an automatic knife?
Please review our Terms of Use. Very Important. Anyone attempting to falsify information or defraud Alwdistribution LLC in any way, shall be reported to the proper authorities. Any attempts at extortion or entrapment will also be meet with swift legal action!
Body Armor
Do I have to be an Law Enforcement Officer to buy Body Armor?
No. You must be in some sort of Law Enforcement to buy Body Armor. You must request a form which will be sent to you by email to fill out. In some cases a Non-Law Enforcement Individual may purchase Body Armor provided they complete the proper paper work, which will be emailed to you, for a Non-Law Enforcement Individual and provide Alwdistribution LLC with a letter from the top Law Enforcement Officer, Chief of Police, Sheriff or a Top Ranking Director of their States Administration.
Customer Service
Do you have a storefront?
No, we do not have a storefront at this time.
How do I reach Customer Service?
You can reach our customer service department by email at csr@professionalsuppliesforless.com.
Where are you located?
Jackson, TN
Defective Returns
How do I return a defective product?
Defective returns will not happen often. However if you receive a defective product it can be returned for replacement. You must contact us within 15 days at defectivereturns@professionalsuppliesforless.com. We will issue you a return authorization number. Some manufacturers will allow credit, replacement or repair at there discretion. We have no control over the manufacture, however Professional Supplies For Less will do everthing in our power to get you a replacement with a quick turn around. You will have to pay the freight charge to the manufacture but the replacement product will be shipped to you prepaid. We deal with premium manufactures therefore we feel defective returns will be 1 in a million.
Order Process
Can I cancel an order?
As long as an order has not been processed for shipping at the factory it can be canceled. We are sorry but if an order has been processed then it can not be canceled per factory rules.
I placed an order on the web site. How do I know it was processed?
Once your order is completed, you will see a `Receipt of Order` page where you will be able to print out your order receipt. You will also receive an e-mail from info@professionalsuppliesforless.com showing your order.
Is my credit card information safe?
Yes. Our shopping cart system is SSL Encrypted. Also Professional Supplies For Less does not share information with any other party. We protect your privacy. Credit Card companies are prohibited from using your information for any other purpose.
What if my product is put on back order?
Back orders will not happen often. When they do we will normally ship your order directly from our distributor to you within 2 to 5 business days unless the distributor is out of stock. If the distributor is out of stock we will provide you with a ship date. We will update you if the ship date we give you changes or if any type of problem develops. If you choose not to wait on your order you may ask for a refund. Just send us an email to csr@professionalsuppliesforless.com and ask us to cancel your order. We will refund your money and cancel the order ASAP. However with our quality customer service and pricing it is best to wait for your order. If the item ordered is a new production item the given shipment date is the best guest estimate given to us by our distributor from the factory. We have no control over the Manufacture and can only provide you with the information we receive. However we will ship your order out to you as soon as we receive the product.
When do you charge my credit card?
Your credit card is charged at the time of order. You will receive a comformation number. Your order will then be sent to our warehouse for shipment.
Which shipping method do you use?
We use USPS with delivery confirmation, UPS and FED EX. Insurance is recommended.
Pricing
Do you charge sales tax?
Only Tennessee sales are subject to sales tax.
Do you often run Sales?
We try to keep our prices very low for our customers so it isn`t often that we run a sale. If we do, we highly recommend our customers take advantage of it.
What is a MAP price?
A MAP price is the minimum authorized price a manufacturer will allow us to advertise there product for. Therefore when you see a MAP price you should check out our shopping cart for your true cost. Your cost may be much less than the MAP price.
Why do I see the same product twice with different pricing?
Some of our manufactures overlap on products and have different cost. In different catagories one manufactures cost may be much higher than the other.
Products
Do you offer a warranty?
Manufactures warranty only.
Returns
Can I return an opened item for credit?
Some manufactures will not accept opened items for credit. Some will. You must contact us within 15 days at returns@professionalsuppliesforless.com.
We will issue a return authorization number if the following is done. The item must be undamaged and contain all materials such as manuals, warranty cards and any other documentation included with the original shipment. The item must not have any stickers, price tags, labels or writing on the original box. You will be charged a 30% restocking charge and must pay the return shipping cost. The package must also be insured.
Can I return new products to Professional Supplies for Less for credit?
New products in pristine condition will be considered for return. Returns must be unopened in original manufacturer`s sealed packaging. Products that have stickers, price tags, labels or writing on the product, cannot be accepted for return. In any case we must receive the request within 15 days of invoice. You will be charged a 20% restocking charge and must pay for the return freight charge. Contact us at returns@professionalsuppliesforless.com for a return authorization number. We will also give you a return address for the product.
Shipping
Do you ship outside of the US?
No. Other than APO and FPO addresses we ship only to the US.
Do you ship to APO and FPO addresses?
Yes. However they are shipped uninsured and can not be returned upon any reason.
How long does it take for an order to get to me after it is shipped?
That depends upon the method of shipment. Normally, three to six business days. If you need to check upon your shipment you may email us at support@professionalsuppliesforless.com.
How long does it take for you to get my order shipped upon receipt of order?
Normally we ship all orders within 1 to 2 business days. Orders by 3:00PM Central time are transmitted to warehouse for possible same day shipping.
What happens if a package is refused due to shipping damage?
Please note all damages on the freight bill. Refuse the shipment. Notify us at defectivereturns@professionalsuppliesforless.com. If the manufacture agrees that the package was damaged then they will work with the shipper to give you credit. If you did not buy additional insurance then you will only receive the standard amount of money that the shippers insurance amount is. UPS`S standard insurance is $100.00 so if you did not buy additional insurance on a $200.00 item you will only receive $100.00 credit.
What if I refuse shipment?
If the package is refused a 25% restocking charge shall be imposed. Original shipping charges are to be paid by the customer. Additional freight charges may apply.
Shipping Charges
How are shipping charges figured?
We use the UPS Residential shipping rates to determine estimated shipping cost. We do not charge a handling fee. You can check shipping rates at http://www.ups.com/media/en/2007_retail_rsg.pdf. Along with the rates in zone 8 we also have to cover the fuel surcharge UPS adds on (at time of this entry, 4.5% of total invoice), the residential surcharge ($1.85 as of this entry) and the delivery area surcharge ($2.85 as of this entry). If you check the UPS link above you can see we are directly in line with UPS.
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